Frequently Asked Questions

Welcome to Ionexus Global's FAQ page. Below you'll find answers to commonly asked questions about our jute products, export process, customization, shipping, and more. We're committed to making your B2B purchasing experience smooth, transparent, and professional.

1. What types of jute products do you offer?

We specialize in a wide range of eco-friendly jute products including:

• Jute shopping bags

• Gift pouches

• Storage baskets

• Coasters and placemats

• Travel organizers & utility pouches

• Jute-based home décor items

• Promotional and sustainable packaging

2. What types of fabric do you offer?

We offer eco-friendly fabric options:

• Jute fabric (100% jute)

• Juco fabric (60% jute and 40% cotton)

• Woven Juco fabric (50% jute and 50% cotton)

• and many more

All these fabrics are available with or without lamination options. We offer both LDPE and HDPE lamination.

3. Do you offer product customization?

Yes. We provide fully customizable solutions—including size, color, fabric type, and printing requirements. Customization is available for bulk orders and ideal for corporate gifting, events, retail and brand promotion.

4. What is your minimum order quantity (MOQ)?

Our MOQ typically starts at 500 pieces per design, but it may vary based on the product category and customization needs. We are open to discussions for genuine B2B requirements and bulk inquiries.

5. What are your delivery terms or Incoterms?

We generally work with FOB (Free on Board) and CIF (Cost, Insurance, and Freight) terms based on buyer preference. We are open to discussing delivery terms and will guide you on the most suitable option for your country and shipping needs.

6. Do you offer private labeling or OEM services?

Yes, we provide OEM/private label manufacturing. You can get your logo, taglines, and brand labels printed or stitched on the products.

7. Can I get samples before placing a bulk order?

Certainly. Samples are available upon request. Sample costs and courier charges are to be borne by the buyer. The cost may be adjusted against bulk orders.

8. What is your production and delivery timeline?

Standard production takes 3–5 weeks, depending on order size and customization. Delivery time depends on the shipping method and destination, but we prioritize timely and reliable dispatch through our logistics partners.

9. What are your payment terms?

We typically accept:

• International Bank Transfer (SWIFT/TT)

• PayPal (for small/sample orders)

• Letter of Credit (L/C) for high-volume orders

We are flexible and open to discussing payment terms that align with mutual business interests

10. Are your jute products eco-friendly and ethically sourced?

Yes. Our products are made from 100% biodegradable jute, sourced ethically from West Bengal—the heart of India’s jute industry. We follow fair trade practices and support local artisans and weaving communities.

13. Can you handle international orders and export documentation?

Absolutely. We are experienced exporters and handle all essential documentation such as invoices, packing lists, HS codes, certificates of origin, and shipping arrangements. We export worldwide via sea and air freight from Kolkata, India.

12. Can I track my shipment once it's dispatched?

Yes. We share complete tracking details and export documentation once the shipment is dispatched. Our team ensures you are updated every step of the way.

14. Who can I contact for export inquiries?

For B2B inquiries, pricing, or shipping support, you can reach us via:

• Email: info@ionexusglobal.com

• Phone/WhatsApp: +91 8918794872

• Or through our Contact Us page.

11. What kind of export packaging do you use for jute products?

We use export-grade packaging to ensure the safety of jute products during transit. Packaging options include poly bags, corrugated cartons, and eco-friendly materials, depending on the product type and quantity. Custom packaging with branding, barcoding, or labeling is also available upon request. All packaging meets international export standards and can be tailored to your shipping and handling requirements.

We are open to discussing custom packaging solutions based on your needs.